Refund and Cancellation Policy

Covid - 19 (The Corona Virus)

Information is fluid and changing day-by-day.
We have to work within the guidelines of the NHS, Public Health England and the Government. We are having to postpone events that are affected by the Corona virus (Covid-19). This is an ongoing situation and we are working to inform and accommodate all of our guests who have events booked with us.
We will not be offering refunds, but instead offer to move your booking to another venue of your chosen date(s) or to give you credit (voucher) which can be used on any future booking.
We will offer you a selection of venues for another date for the event that has been postponed.
We will contact each guest individually as well as update you on our Facebook page.
Please only pay the balances for your event when you are asked to do so.

- If you wish to cancel your booking or part of your booking, the person who booked the tickets must send an email to info at at least 1 month (30 days) before the event date to request the full refund.
- Any request made less than 1 month (30 days) before the event, we will not refund.
- We can cancel an event at any time for any reason at our own discretion.
- We can particularly cancel an event if not enough customers have booked to make it financially viable to operate.
- If we have to cancel, we will tell you as soon as reasonably possible.
- In these circumstances we will give you a full refund of any money paid to us or move your booking to another event of your choice (within reason) but we will have no other liability whatsoever to you.
- Occasionally, events are cancelled or postponed by Ghost Hunt Events due to weather conditions or situations out of our control. When this occurs, Ghost Hunt Events will notify all attendees by email (or mobile phone if this was entered on your booking) as soon as possible.
- If these events are cancelled then you will be given a full refund of monies paid for the said event. However, if the event is rescheduled Ghost Hunt Events may set limitations on any refunds requested.
- We will endeavour to ensure that every customer is made aware of a cancelled event as soon as possible. However, if this has not been possible, Ghost Hunt Events will not refund any expenses incurred due to the cancellation of an event, this includes travel and hotel expenses.

- All Deposits are non refundable. - Any cancellation less than 1 month (30 days) before an event will not be refunded.
- Any booking with additional hotel rooms attached to the ghost hunt ticket can only be cancelled one calendar month before the event.
- No refunds will be given after an event has taken place.

- Bookings may be transferred to other event dates and or venues, but these requests must be made via email at least 6 weeks before the event date.
- If you make a mistake when booking and you contact us within 48 hours we'll transfer your booking for free, thereafter (until 6 weeks before the event date) it is a £5 administration charge per booking.
- Swapping names of the people on bookings is allowed, but must be confirmed by our staff prior to the event starting.

Full Terms and Conditions

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