Frequently Asked Questions

If you have any questions regarding our events, feel free to send us an email

If I pay in full, when will I receive my ticket?

Once payment has been received and verified (usually within a couple of hours, although can take up to 24 hours) we will send out your ticket confirmation email. If you haven't received it after 48 hours please check your spam/junk email folder as common email hosts (yahoo, hotmail, google, gmail, apple etc) will automatically assume it is junk/spam. If it is not in that folder, please contact us.
We have a guest list of all attendees, therefore tickets aren't required. However, you may need some ID for us to confirm that you are on our guest list.

How big are your group sizes?

Each group will be no larger than 15 people, usually each group has 10 people or less. The total number of people present will depend on the venue/building.

Under 18s. Do you allow children?

Yes we allow children (over the age of 14) at some of our events if they are attending with parents or guardians. Please contact us before booking as some venues have a strict over 18 policy.

If I pay a deposit for a booking when do I have to pay the balance?

The balance for any event is due four (4) weeks prior to the event. We will send you an email reminder at this time. You can pay this at any time using the Balance Payment page up until two weeks (2) before the event when we will send you a final payment reminder by email.
Any booking that we haven't received the balance payment for will be deleted two weeks (2) before the event.

I haven't received my confirmation / ticket, what should I do?

Firstly check your spam/junk email folder, as many email providers (hotmail, gmail, icloud etc) define our emails as being junk and spam, add our domain ghosthuntevents.co.uk to your white list or safe senders list. Secondly send us an email and ask us to re-send your ticket / confirmation as you will need this to show us (either on paper or on a phone) on the night of the event.

If I cancel my booking, will I get a refund?

If you cancel your (fully paid) booking less than 1 month (30 days) before an event you will not receive a refund as the likelihood of us re-selling your ticket(s) prior to the event is slim. If you request a cancellation more than 1 month (30 days) before an event you will receive a full refund - (fully paid bookings only). The request however must be made from the email address that was used to make the booking.
All deposits are non-refundable.

Do you provide Food & Drink at your events?

Normally we provide tea, coffee & biscuits however we do not supply food, (feel free to bring refreshments with you where appropriate as some venues may restrict this).

I am disabled can I come to an event?

It depends on the venue, it also depends on your disability. If you are in a wheelchair then it is unlikely the venue will be suitable, please email us.

I am disabled, can my carer attend with me?

Yes, your carer can attend if they purchase a ticket and let us know who they are attending with. They cannot attend for free as they are taking a space. All our events have a maximum person allowance that we have to adhere to.

Can I bring any photographic or ghost hunting equipment with me?

Yes, we allow digital stills cameras, video cameras, voice recorders, EMF detectors, and in fact any ghost hunting equipment. It depends on the location (and if there are any restrictions set by the venue). There will be an icon on the Events page or Booking page to inform you. Some of our events are filmed therefore at times you may be asked not to film with IR cameras as multiple video cameras will interfere with our footage. Generally on the whole there shouldn't be a problem.

Can I stream the event on Social Media?

Generally No. Please contact us before booking as many venues now don't allow this or charge an additional fee.

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